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customer service call center in Albany

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  1. Service Delivery/Call Center Manager

    JOB ID: NY5427 Job Title: Service Delivery/Call Center Manager Company: Job Chit Chat Industry/Environment: Healthcare, Software Responsibilities: • Manage and coach call center team operations. • Establish and monitor call center metrics, quality, performance & training/development of a team of specialists. Experience/Skills Needed: • Hands on coaching and management of call center operations including queue management, team performance, and knowledge management and measuring/coaching to metrics ...